SEBI Directs InvITs | BIA to Display Investor Charter and Disclose Complaints

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  • Last Updated on 16 June, 2025

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SEBI Investor Charter InvITs

Circular No. SEBI/HO/DDHS/DDHS-PoD-2/P/CIR/2025/89, Dated: 12-06-2025

In a continued effort to strengthen investor protection and promote transparency, the Securities and Exchange Board of India (SEBI) has issued a circular requiring Infrastructure Investment Trusts (InvITs) and the Bharat InvIT Association (BIA) to implement specific measures concerning the Investor Charter (IC) and complaint disclosure norms.

1. Mandatory Display and Circulation of the Investor Charter

SEBI has directed all InvITs and the BIA to ensure that the Investor Charter is prominently displayed and readily accessible through the following modes:

  • On official websites of InvITs and BIA
  • Within mobile applications, if operational
  • At physical office locations
  • Distributed via emails or letters to investors

These measures aim to ensure that investors are aware of their rights, services offered, grievance redressal mechanisms, and timelines for resolution.

2. Periodic Updates in Line with SEBI Regulations

InvITs and the BIA must regularly update the Investor Charter to remain in compliance with the latest provisions under the SEBI (Infrastructure Investment Trusts) Regulations, 2014, and any other relevant circulars issued from time to time.

This ensures that the information made available to investors is current, accurate, and aligned with regulatory standards.

3. Monthly Disclosure of Investor Complaint Data

To further enhance transparency and accountability, SEBI has mandated that InvITs must:

  • Disclose data on investor complaints and their redressal
  • The data must be provided category-wise as well as cumulative
  • Published by the 7th of every month
  • The format and structure of disclosure must align with Annexure-B as prescribed in the SEBI circular

Such regular and structured reporting allows for continuous monitoring of grievance-handling performance by InvITs.

4. Immediate Applicability

The circular is effective immediately, and all concerned entities are required to take necessary actions without delay to ensure full compliance.

5. Conclusion

This directive is a part of SEBI’s broader regulatory framework aimed at fostering investor confidence, improving market discipline, and enforcing accountability within the infrastructure investment ecosystem. InvITs and the BIA are expected to act swiftly to meet these compliance obligations and contribute to a more transparent investment environment.

Click Here To Read The Full Circular

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Author: Taxmann

Taxmann Publications has a dedicated in-house Research & Editorial Team. This team consists of a team of Chartered Accountants, Company Secretaries, and Lawyers. This team works under the guidance and supervision of editor-in-chief Mr Rakesh Bhargava.

The Research and Editorial Team is responsible for developing reliable and accurate content for the readers. The team follows the six-sigma approach to achieve the benchmark of zero error in its publications and research platforms. The team ensures that the following publication guidelines are thoroughly followed while developing the content:

  • The statutory material is obtained only from the authorized and reliable sources
  • All the latest developments in the judicial and legislative fields are covered
  • Prepare the analytical write-ups on current, controversial, and important issues to help the readers to understand the concept and its implications
  • Every content published by Taxmann is complete, accurate and lucid
  • All evidence-based statements are supported with proper reference to Section, Circular No., Notification No. or citations
  • The golden rules of grammar, style and consistency are thoroughly followed
  • Font and size that's easy to read and remain consistent across all imprint and digital publications are applied