RBI Issues Draft Master Directions on ‘Digital Banking Channels Authorisation’

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  • Last Updated on 23 July, 2025

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RBI Digital Banking

PR No. 2025-2026/752; Dated: 21.07.2025

The Reserve Bank of India (RBI) has released the draft Master Directions titled ‘Digital Banking Channels Authorisation’, marking a significant step towards standardising and regulating the growing digital banking ecosystem in India.

1. Scope of the Directions

The draft Master Directions provide a comprehensive framework for entities offering digital banking services. Key areas covered include:

  • Technological guidelines for ensuring robust and secure digital infrastructure
  • General instructions applicable to all regulated entities
  • Compliance requirements and reporting norms
  • Customer conduct standards, including grievance redressal and transparency
  • Other operational aspects critical to digital banking operations

2. Exemptions, Interpretations & Repeals

In addition to functional guidelines, the draft also outlines:

  • Norms for exemptions, if any, for certain classes of entities or services
  • Provisions for interpretation of the directions by the RBI
  • Repeal of earlier circulars or guidelines, where these directions will supersede previous instructions
  • Prudential requirements to ensure financial and operational stability

3. Public Feedback Invited

The RBI has invited public and stakeholder comments on the draft until August 11, 2025. This consultative approach is aimed at ensuring that the final directions are practical, inclusive, and future-ready.

4. Conclusion

These directions aim to streamline authorisation, enhance digital governance, and safeguard consumer interest in a rapidly evolving banking landscape. Stakeholders, including banks, fintech firms, and digital payment operators, are encouraged to review and provide inputs before the deadline.

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Author: Taxmann

Taxmann Publications has a dedicated in-house Research & Editorial Team. This team consists of a team of Chartered Accountants, Company Secretaries, and Lawyers. This team works under the guidance and supervision of editor-in-chief Mr Rakesh Bhargava.

The Research and Editorial Team is responsible for developing reliable and accurate content for the readers. The team follows the six-sigma approach to achieve the benchmark of zero error in its publications and research platforms. The team ensures that the following publication guidelines are thoroughly followed while developing the content:

  • The statutory material is obtained only from the authorized and reliable sources
  • All the latest developments in the judicial and legislative fields are covered
  • Prepare the analytical write-ups on current, controversial, and important issues to help the readers to understand the concept and its implications
  • Every content published by Taxmann is complete, accurate and lucid
  • All evidence-based statements are supported with proper reference to Section, Circular No., Notification No. or citations
  • The golden rules of grammar, style and consistency are thoroughly followed
  • Font and size that's easy to read and remain consistent across all imprint and digital publications are applied