RBI cautions public about commitments by third-party for early redressal of grievances on payment of fees
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- Last Updated on 24 February, 2026
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Press Release: 2021-2022/1836, Dated: 09.03.2022
The RBI has cautioned the general public about the Integrated Ombudsman Scheme 2021 (RB-IOS) conveying to the public to lodge their complaints against Regulated Entities (REs) through third parties for a charge/fee. RBI clarified that it does not have any such arrangement with any entity for redressal of any grievances against the Regulated Entities (RE). RB-IOS is a cost-free grievance redress mechanism, which does not involve payment of fees or charges in any form or manner.
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