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Person engaged in specific skill based analysis including knowledge management system couldn’t be held as BPO

August 10, 2018[2018] 96 237 (Delhi)

IT/ILT : Where assessee was providing research and information services and claimed that said services were BPO services, since assessee's functions were also inclusive of 'Knowledge management systems and infrastructure issues which encompass infrastructure support, application support, application operations group and survey development center', services rendered by it were specialized and required specific skill based analysis and research that is beyond rudimentary nature of services rendered by a BPO and, therefore, it would be incorrect to slot services provided by assessee into that of a BPO, when it was more akin to a KPO

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