Retail lending has
increased phenomenally in the commercial banking sector in recent
years. As commercial banks shifted their focus from
traditional need-based lending to a broad-based portfolio, retail
lending became a mainstream business. There has been a rapid
growth in consumer loans, housing loans, credit cards and personal
loans (including credit cards) in urban and metropolitan areas. Most
banks engage debt recovery agents for collection of their
dues to avoid rising NPAs. Taking into account the job
profile of Debt Collection/Recovery Agents, this courseware has
been developed. This book contains knowledge inputs on the
collection/recovery function including basic information and
principles underlying credit collection, procedures involved in
the collection function, codes to be adopted by recovery agents
etc. with valuable tips, techniques, illustrative real-world
examples, and best practices on the issue. The
book is useful to students and bankers alike.
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