Stir Fried or Deep Fried?
Debt Collections - Stir Fried or Deep Fried ? is a Business Book helping your business to reduce bad debts, increase profits and keep more customers
Bad debt losses in Asia are much higher than Western ones, but they need not be. This book shares practical strategies to increase profits, tackle poor paymasters faster, while still maintaining your customers’ goodwill.
Today, most Asian companies’ sales and customer service staff are customer-centric, but their credit control staff are money-centric. The damage such ’money-faces’ cause to your customers can make them become ex-customers. There’s a saying in the sales field, “You only buy from people you like.” The author, Steve Coyle, takes it further by adding, “You pay people you like!”
This book gives you ideas on how to better manage your trade receivables while increasing the chance for repeat business from your customers. It also includes how to overcome payment excuses, how to calm upset debtors, how to write an effective collection letter, and what to say when asking for money. Plus many other collection tips.