Poppy Sharma
The author is an officer with Central Bank of India. She has an experience of 28 years as a banker, of which almost 24 years have been in grassroots Retail Banking. She has authored a number of articles for magazines and manages a blog where she writes about latest RBI circulars. A prolific reader, she is also a trained classical singer. She is currently a Faculty with Sir Sorabji Pochkhanwala Banker’s Training College in Mumbai. She has brought in her years of experience and research on various parameters of Retail Banking, in writing this book.
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